Comments on: Customer Viral Marketing Compensation Plans Go Viral! https://worldofdirectselling.com/customer-viral-marketing/ The World of Direct Selling provides expert articles and news updates on the global direct sales industry. Mon, 29 Jul 2019 16:19:01 +0000 hourly 1 https://wordpress.org/?v=6.4.3 By: Steve Jamieson https://worldofdirectselling.com/customer-viral-marketing/#comment-8104 Mon, 29 Jul 2019 16:19:01 +0000 https://worldofdirectselling.com/?p=15274#comment-8104 In reply to Carmen.

Hello Carmen,
As you can tell from some of the comments received there are many companies looking at implementing it right now…some of who I am working with to help them understand how to layer this on top of their current plan. One company I would look at would be
http://www.livecrescendo.com. They have done an excellent job of repositioning themselves with several marketing innovations that includes paying your customers.

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By: Carmen https://worldofdirectselling.com/customer-viral-marketing/#comment-8103 Mon, 29 Jul 2019 15:40:18 +0000 https://worldofdirectselling.com/?p=15274#comment-8103 so, which companies are implementing this CVM so we can research them. Thank you.

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By: Steve Jamieson https://worldofdirectselling.com/customer-viral-marketing/#comment-8102 Fri, 26 Jul 2019 15:22:29 +0000 https://worldofdirectselling.com/?p=15274#comment-8102 In reply to Andi Sherwood.

Hi Andi, hopefully, the FTC would have a kinder view of our industry if we can focus on customer rewards instead of only distributor dreams. but I agree it will be a dramatic shift in how the regulatory people look at us…and whether or not we approach this with authenticity and transparency on the expectations we create. Look forward to working with someone like yourself on finding the best way to go forward.

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By: Steve Jamieson https://worldofdirectselling.com/customer-viral-marketing/#comment-8101 Fri, 26 Jul 2019 15:14:23 +0000 https://worldofdirectselling.com/?p=15274#comment-8101 In reply to Greg Fink.

I think you are exactly right…we were originally the cost-effective alternative distribution model but got lost in thinking that our salespeople were the only ones that can drive the enthusiasm for our companies, when in fact customers in many cases are the true evangelists.
Maybe now our vertical will be able to reach a new potential

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By: Steve Jamieson https://worldofdirectselling.com/customer-viral-marketing/#comment-8100 Fri, 26 Jul 2019 15:10:08 +0000 https://worldofdirectselling.com/?p=15274#comment-8100 In reply to Mike Collins.

Hi Mike, great summary of where we are but more importantly where we need to go! Everyone will design their own way to get there but do an excellent job of outlining the fundamentals that need to be a part of the solution. It is time to move past the criticism of where we are and offer concrete solutions on how to get where we need to go! Mike, you have a great perspective and will be one of those people that move solutions forward

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By: Steve Jamieson https://worldofdirectselling.com/customer-viral-marketing/#comment-8099 Fri, 26 Jul 2019 15:07:41 +0000 https://worldofdirectselling.com/?p=15274#comment-8099 In reply to Greg Fink.

Hi Mike, great summary of where we are but more importantly where we need to go! Everyone will design their own way to get there but do an excellent job of outlining the fundamentals that need to be a part of the solution. It is time to move past the criticism of where we are and offer concrete solutions on how to get where we need to go! Mike, you have a great perspective and will be one of those people that move solutions forward

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By: Mike Collins https://worldofdirectselling.com/customer-viral-marketing/#comment-8097 Thu, 25 Jul 2019 18:01:17 +0000 https://worldofdirectselling.com/?p=15274#comment-8097 Steve–a great outline of an approach that pulls together several key threads that are currently running through our businesses: 1. Focus on customers! 2. The effect of the Gig economy. 3. Overall regulatory view of MLM in particular. Nicely done.

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By: Steve Jamieson https://worldofdirectselling.com/customer-viral-marketing/#comment-8096 Thu, 25 Jul 2019 17:42:10 +0000 https://worldofdirectselling.com/?p=15274#comment-8096 In reply to Haldun Arin.

I think you are right on point…some of the few bright spots in direct sales is coming from the more traditional wholesale/retail-driven comp plans. MaryKay for instance still has a 50% retail margin and recently had tremendous success with a trip promotion that was based on significant sales accomplishments. Comp plans drive behavior they are not merely the scorecards of behavior after the fact. If we don’t change the sales psychology created by current comp plans we won’t change the future of the industry

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By: Greg Fink https://worldofdirectselling.com/customer-viral-marketing/#comment-8095 Thu, 25 Jul 2019 17:41:05 +0000 https://worldofdirectselling.com/?p=15274#comment-8095 Great article Steve! It has always “puzzled me” as to why direct selling companies have never fully leveraged the buying power of their consumer base by revitalizing compensation plans while also risking that the sales force will deliver their message to the consumer. This article is spot on, empowered by the growing accuracy of demographic data resulting in greater relevancy to consumer purchases & ultimately creating an extended consumer life cycle. Thank you for the insight.

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By: Steve Jamieson https://worldofdirectselling.com/customer-viral-marketing/#comment-8094 Thu, 25 Jul 2019 17:36:00 +0000 https://worldofdirectselling.com/?p=15274#comment-8094 In reply to Kris.

Hey Kris,

You know how to make my day!..Thanks for the validation. Established companies can not alter their current back-end programs to match the philosophy of this new type of front end…but new companies can have a more cohesive complan from front to back.
If I can help…please reach out and let me know steve@working.social…and we can discuss!

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By: Steve Jamieson https://worldofdirectselling.com/customer-viral-marketing/#comment-8093 Thu, 25 Jul 2019 17:31:57 +0000 https://worldofdirectselling.com/?p=15274#comment-8093 In reply to Andi Sherwood.

Andi, yes…you never know how the FTC views things but the good news here is there is a distinction between who is the customer and who is the distributor in this model. and the rewards are not tied to a false expectation of income which is what usually triggers an inquiry. Costco spends more of their advertising dollars on their cashback reward program than their discounted pricing without blurring the confusion that this is a customer rewards program. In addition, I would have the customers earn only product cash until they reach $25.00 before they can convert it to real cash. This puts the program in a rewards category from the outset.

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By: Andi Sherwood https://worldofdirectselling.com/customer-viral-marketing/#comment-8092 Tue, 23 Jul 2019 20:28:05 +0000 https://worldofdirectselling.com/?p=15274#comment-8092 This was a great and very relevant article. I do see one potential risk point being the way the FTC has viewed customers of Direct Sales companies and how rewarding or “paying” the customer muddies the line between customer vs distributor. I know many Direct Selling companies have a customer referral program (i.e. refer 3, get yours free) and there has been some question as to the legality of that, at least in some states. Obviously, it does not seem that other industries have had issues with rewarding customers so I’m hopeful that our industry will not be limited either, allowing us to stay relevant in our ever-changing world.

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